So you want to work on a help desk?

The help desk operator is a pivotal role in any organisation. The first port of call when a staff member is having difficulties in using their PC and/or an information system.

The help desk operator needs to have a broad understanding of the information systems that are used in their organisation; they will also need to have a solid understanding of the technology that the organisation is utilising to run the information systems. They also must be helpful and supportive because when a system is having an issue, productivity stops. That equals wasted time and money for the company.

The skills you’ll need to score a spot in support…

People person: 20%
Broad IT knowledge: 60%
Communication skills: 20%

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